![]() as part of a larger research document and should be evaluated in the context of the entire document. This graphic was published by Gartner, Inc. ![]() Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. With Salesforce, there’s no native ERP, supply chain management, or finance applications that work seamlessly with their field service solution.ġ,5 Gartner MQ for Field Service, June 2020Ģ,4,6 Gartner Critical Capabilities report for Field Service, 2020ģ IDC MarketScape: Worldwide Manufacturing Field Service Management Applications 2019–2020 Vendor Assessmentħ 2022 Gartner Magic Quadrant for Field Service Management They can’t match the breadth and depth of Oracle’s functionality. Unfortunately, Salesforce Field Service Lightning does not offer a complete, end-to-end service management suite of applications. Plus, billing, commerce, quoting, and sales performance management to enable field technicians to drive additional revenue. It also includes service parts inventory management as well as contracts, warranties, and subscriptions to ensure entitlements and SLAs are met. Oracle Field Service ensures these critical connections with capabilities including Internet of Things (IoT) service monitoring to diagnose problems, self-heal assets, and automate field service event scheduling. ![]() 1 Unified solutions for end-to-end field serviceĭelivering successful field service outcomes that require little or no customer effort relies on seamlessly connected people, workflows, data, and systems. ![]()
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